Pricing
No surprise invoices. You pay one flat rate for every active user, billed monthly - it scales up or down automatically as your headcount changes.
Plans
Remote-only managed IT for distributed teams - the same security and support, without on-site visits.
Complete managed IT with on-site support - everything your organization needs, with engineers dispatched when remote isn't enough.
Scoped to your needs - ETTE supplements your internal IT staff with extra capacity, expertise, and around-the-clock security coverage.
Pricing scoped to your environment
Contact UsNonprofit pricing available. Scoped to your headcount, support model, and service mix - you see exact per-user numbers in your proposal, before you commit. We also help nonprofits capture TechSoup and Microsoft 365 nonprofit licensing discounts alongside.
Compare Plans
| Remote-Only Managed IT | Fully Managed IT | Co-Managed Partnership | |
|---|---|---|---|
| Best fit | Distributed, remote-only teams | Teams that want IT fully handled, on-site and remote | Teams with internal IT that need added capacity and expertise |
| On-site support | Remote only, no on-site visits | Included - technician dispatch | As scoped |
| Help desk (Mon–Fri, 7 AM–7 PM ET) | ✓ | ✓ | Shared / overflow |
| Monitoring & patching | ✓ | ✓ | ✓ |
| Managed security protection | ✓ | ✓ | ✓ |
| Cloud productivity & identity | ✓ | ✓ | As scoped |
| Backup & recovery | ✓ | ✓ | ✓ |
| Projects & migrations | Fixed-price | Fixed-price | As scoped |
| Smooth Start onboarding | ✓ | ✓ | ✓ |
| Virtual CIO (technology leadership) | Add-on | Add-on | Core to the partnership |
| Virtual CISO (security leadership) | Add-on | Add-on | Add-on |
| AI Strategy & Enablement | Add-on | Add-on | Add-on |
| Works with your internal IT | Optional | Optional | Yes - alongside your team |
Virtual CIO, Virtual CISO, and AI Strategy & Enablement are scoped as separate advisory engagements - each distinct, none bundled into the others. Most funder, insurer, and partner security questionnaires are covered by the evidence your managed plan already produces — documentation, access controls, backup evidence, and GuardRail posture reporting; Virtual CISO is for ongoing questionnaire ownership, auditor coordination, and formal risk programs. Every plan is scoped during a proposal conversation. Talk with an advisor to find the right fit.
“The ETTE team was fast, responsive, and helpful. I had struggled for hours on something that it took half an hour with the skilled support team at ETTE to solve. Definitely recommend!”
Alex Breckel · Verified Google Review
Price Calculator
Use this calculator to get a quick ballpark figure. Select your support plan, enter your user count, and toggle any advisory services you're considering. IT costs shouldn't be a mystery. Most small businesses know they need reliable IT support — they just want to understand what they're paying for before they commit.
Count anyone who logs into your network, email, or business apps - staff, contractors, or volunteers. Exclude accounts that only receive email.
Monthly Estimate
This is a good starting estimate. Each organization is different — final pricing is confirmed in a formal proposal.
This calculator is a helpful estimate, not final pricing. The particulars of each organization — environment complexity, headcount, and service mix — require refinement. Most environments land within about 10–15% of the base per-user rate; servers, compliance requirements, and complex environments account for the difference. A firm, detailed quote will be provided in a formal proposal after a brief discovery conversation with our team. Volume discounts apply for larger user counts, and organizations that subscribe to multiple advisory services receive additional discounting — neither is reflected in this estimate.
Advisory Scoping
We do not bundle advisory services into managed IT by default because AI implementations are unique and therefore custom priced. The point is to make the scope clear before you buy: cadence, decision rights, deliverables, and the level of ETTE involvement.
Scoped around roadmap, budget, lifecycle, vendor decisions, and senior-level guidance. This is high-level technology strategy, not hands-on AI implementation.
Typical shape: monthly or quarterly advisory cadence, with project support scoped separately.
Scoped around security governance, risk register ownership, policy, evidence requests, vendor-risk review, and board/security reporting beyond the managed security baseline.
Typical shape: fractional security leadership with a defined meeting cadence and evidence responsibilities.
Scoped by maturity level: path-finding and governance first, broader organizational implementation second, and agentic/custom build planning only when readiness is proven. White Glove service provided; staff training included.
Typical shape: Foundations as a defined first engagement; Depth as ongoing enablement; Build as discovery-first and separately estimated.
Always Included
Live Mon–Fri, 7 AM–7 PM ET from engineers who document your environment and know your setup.
Identity, endpoint, email, backup, awareness, and monitoring controls managed from the start.
Continuous monitoring of your infrastructure so issues are detected and addressed before they affect workflow.
Operating systems and common business applications patched on schedule - included, not an add-on.
Your environment documented completely - every device, account, and configuration - as the foundation of responsive support.
Support across core technology vendors so your team is not left translating between providers.
Service Level Objectives
Target response for business-critical outages, security incidents, and failures affecting multiple users.
Target response for single-user outages, significant degraded performance, and blocked critical functions.
Target response for standard support requests, software issues, access problems, and troubleshooting.
Target turnaround for planned changes, new user provisioning, and non-urgent infrastructure tasks.
"Response" means a technician engaged on your ticket — not an automated reply. Actual response time depends on how a ticket is triaged, so these are the targets we manage to rather than a single flat number - severity varies too much for one guarantee to mean much. What you can count on: every ticket is triaged and prioritized the moment it's submitted, and progress is visible in your quarterly reporting. Help desk hours are 7 AM–7 PM ET, Monday through Friday; for business-critical outages and security incidents outside those hours, every managed service agreement defines an after-hours emergency escalation path.
Common Questions
ETTE uses a per-user monthly model based on your active user count. Your monthly cost is the per-user rate multiplied by the number of active users, and it adjusts as your headcount changes. There are no per-device fees or hidden infrastructure charges in our standard plans.
Managed services include help desk support, proactive monitoring, patch management, layered cybersecurity (managed detection and response and managed email security), cloud collaboration and backup, disaster recovery, and vendor coordination. The exact mix depends on your plan tier - contact us for a detailed scope.
ETTE typically works with one-year service agreements, and longer terms receive pricing discounts. Our agreements include transparent termination terms - we do not lock clients in with punitive exit clauses. We earn your continued business by delivering consistent value.
Yes. Nonprofit pricing is available and scoped to your headcount, support model, and service mix - you see exact per-user numbers in your proposal, before you commit to anything. We also help nonprofits capture discounted and donated licensing through programs like TechSoup and Microsoft 365 nonprofit plans, which often offsets a meaningful share of total technology cost.
Every plan includes a structured 30-day Smooth Start at no additional cost. We begin by documenting your environment - every device, account, application, and configuration - before making changes. This discovery phase typically takes two to four weeks and becomes the foundation for responsive, informed support.
Let's Talk
Get a custom quote based on your user count, environment, and goals - no obligation.
